Refund policy

Refund and Return Policy

1. Return Policy We accept returns within 14 days of receipt of your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Perishable goods such as coffee beans cannot be returned once opened. Other non-returnable items include gift cards, downloadable software products, and custom orders. Sale items are also non-returnable.

2. Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. BTC refunds are completed at the original BTC value.

3. General Refund Information
  • Refunds are made using the same payment method you used for your purchase. For example: refunds for orders paid using BTC are refunded in BTC; refunds for orders paid using a credit card are issued to the same credit card; etc.
  • Refunds are issued in the exact amount paid. For example: if you paid $10 for your order using a credit card, $10 are refunded to your credit card; if you paid 0.1 BTC for an order, 0.1 BTC are returned. Any transaction fees are covered by us.
  • If you paid for an order using BTC, you will be asked to provide a receiving address, which will be used to issue the refund. If you provide an incorrect receiving address, no additional refunds are issued.
  • A 14-day processing time applies to any refund.
4. If You Made a Mistake With Your BTC Payment

  • If you made a mistake when paying for your order in BTC (such as sending a BTC payment to the wrong address or sending the wrong asset), there are no refunds, as we are unable to recover falsely sent assets if they never reach us.

5. If You Underpaid an Order

  • We will ask you to add the missing amount to complete the payment. If you fail to do so, the full amount received until that point will be refunded, and your order will be canceled.

6. If You Overpaid an Order
  • The overpaid amount will be refunded, minus any fees incurred (such as network fees, credit card fees, etc.).
7. Return Shipping Costs The customer is responsible for paying the shipping costs for returning the item.

If the return is due to our error (incorrect or defective item), we will cover the return shipping costs. Original shipping costs are non-refundable.

8. Exchanges We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at hello@beanoffire.com and send your item to: 1845 NW 112th Ave Ste 203, Miami FL 33172.

9. Contact Information For any questions about returns or refunds, please contact us at:

Hacienda Dorada LLC / DBA: Bean of Fire
Address: 1845 NW 112th Ave Ste 203, Miami FL 33172
Email: hello@beanoffire.com
Phone Number: +1 (786) 553-0683

 

This policy has been revised to comply with U.S. laws, ensuring clear communication of return, refund, and exchange procedures.